Privacy Policy

What is this Privacy Policy for?

This privacy policy is for the website and served by CCTV Worcestershire and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


The GDPR states that you have the right to remove any data we have on you that identifies you as an individual. Please note that if you make such a request you may lose access to products and services that have been purchased through CCTV Worcestershire.  You have the right at any time to make a request to view, amend and delete the personal data we have on you. If you wish to make a request please email

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

As with most websites we track data from your computer such as your IP address and pages you visit on this website and the browser you are using. In addition any forms you fill in on our website will be stored potentially combined with other data you provide. We use this data to:

Minimise security threats by track requests and login attempts and blocking IP addresses if required.

Understand how are website is being used

Improve the user experience

Deal with customer service questions

Process online orders

Record responses to our online questionnaires or feedback forms

Send you our email newsletter

Improve our marketing efforts

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the users computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

To see our full declaration of our cookies please see the below section

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Data Sharing

A limited amount of your data is shared with 3rd party providers to allow us to perform the following:

Online purchasing – We use Paypal and Stripe to process online orders of our products therefore your credit card details and login credentials are process by Paypal and not collected or stored by our website. The data you enter with Paypal is subject to their privacy policy which you can see here. For Stripe please see here.

Analytics – Like many websites we use Google Analytics to track visitors to this website and also Facebook’s tracking pixel in order to measure the results of any Facebook Ads. If you do not consent to data being used by these 3rd parties then we suggest you disable all cookies in your browser settings. This may however cause functionality on some website to not work correctly.

Email Marketing – We use a GDPR compliant 3rd party provider called MailChimp to manage our mailing list and to send out newsletters. The data stored here is subject to Mailchimp’s privacy policy that be see here. You can unsubscribe to this mailing list anytime buy click the unsubscribe button at the bottom of our newsletter or by making a request via email to

Legal requirements – We may be required by law to hand over certain data to authorities in order to comply with any legal proceeding.

Social Media – We have the Facebook Pixel installed on our website that allows us to sync or products from our website to our Facebook page. It also allows us to track the performance of our Facebook and Instagram ads. The system also allows us to tailor and retarget ads on Facebook to make our advertising more relevant to our existing customers and those that show an interest in our products and services. For more information on the Facebook Pixel and your Facebook privacy settings please click here.

Partners – We use a digital marketing partner (Virtex Digital) to provide hosting, design and security services to us. Due to the nature of this work they have access to our server and analytical data in order to provide their services to us.  They access this data in order to serve is analytical reports and to protect the website from cyber criminal activity. 

Security – We take security very seriously which is why we have several industry accepted standards to protect our data as well clients data. We use SSL encrpytion to encrypt any data transmission to and from this website and use Wordfence and ManageWP to monitor this website for any cyber threats and take action accordingly. However any transmission of data over the internet can never be 100% secure.

Cookie Declaration